Notes from the field.
Retail AI, loss prevention, GDPR posture, the operational realities of running estate-scale security. Written by the engineers and customer-success people closest to the work.
Why 'human-in-the-loop' is non-negotiable for retail AI
The pressure to automate every loss-prevention decision is enormous. Here's why operators who resist it end up with safer estates, lower legal exposure, and, counterintuitively, faster operational tempo.
UK stock shrinkage in 2026: what the BRC numbers don't tell you
Headline shrinkage is up. The category split underneath it is the more useful read. What UK loss-prevention leaders should actually plan for over the next 12 months.
AI loss prevention software: a buyer's guide for UK retailers
Twelve questions that separate AI loss prevention software that works in a UK store from software that demos well in a deck. ICO, ISO, human review, cross-store, edge vs cloud, the things to ask before signing.
GDPR-safe face recognition in retail: how we built it
Face recognition on retail CCTV can be GDPR-safe, but only if you make the architecture decisions early. A walk-through of how QuantumEye separates embeddings from video, audit-logs every step, and keeps a human in every consequential loop.
What the BRC's 2026 shrinkage report tells us about strategy
The headline numbers are bad. The category breakdowns are worse. Three things UK retail leaders should be planning for over the next 12 months.
Why CCTV review time is the wrong KPI, and what to measure instead
'How long does it take a manager to find a clip?' is the wrong question. The right question is how long until a forward-ready evidence pack is in the right inbox. Two different problems.
Edge AI vs cloud AI for retail security
Why we run inference on the camera, not in the cloud. Latency, bandwidth, GDPR, and the operational cost of getting it wrong.
Vectors and video: why they shouldn't live in the same place
The architectural decision that determines whether your face-recognition system passes or fails its first ICO review.
The forecourt night-shift problem
Why staff quit night shifts, and what changes when the system is the second pair of eyes. A look at the forecourt sector's hardest operating window.
'Guard the store. Read its pulse.' Why one platform is more honest than two.
Most security tools and most analytics tools are sold separately. Here's why the same cameras can do both, and why splitting them is usually a commercial choice, not a technical one.
How we tuned our concealment thresholds for UK retail
The default thresholds out of the box are wrong for UK convenience. Here's what we changed, and the data we used to change them.
Why a cross-store watchlist changes loss prevention (and what to measure)
Per-store watchlists are how loss prevention was done in 2010. Estate-wide watchlists are how it gets done in 2026. Here's what changes, and how to measure the difference.
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